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If you’re struggling with any of our online services, want to leave feedback, or have a general enquiry, we are always happy to help.

Email: info@trotort.com

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Your private account on our website, where you can see the history of all your orders. Don’t have an account? Registration takes a couple of minutes.

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Have any questions about our services and want to have your answers right now? Please talk with us directly using LiveChat in the left corner of the site.

Documentation

We included all the basic and popular questions of our customers about our services in Frequently Asked Questions module that will help you a lot.

FAQ

Frequently Asked Questions

Please recommend how can I buy a domain?

You can register a domain name through Hetzner.

Do you provide maintenance for websites?

We can offer different maintenance packages after development to suit your needs.

Can my site be viewed on mobile devices?

Nowadays, we use mobile phones very often. The new website will be viewed on mobile devices; we consider this in the design.

Will my site comply with the GDPR regulation?

Yes, we develop a website accordingly with the GDPR regulation.

Do you recommend WooCommerce as a store?

WooCommerce is now a very popular eCommerce platform for WordPress. WooCommerce powers over 28% of all online stores.

Do you give any guarantees on the quality?

Yes, we guarantee that the site will be made exactly with the templates you have chosen, and also all the plugins will work correctly.

Can I have extra language for my website?

Yes, you can have a multilingual website.

Do you provide hosting?

We do not provide hosting but we can recommend you hosting from Hetzner. For one site it will be enough to buy a package LEVEL1. For faster site operation, you can get the LEVEL4 package.

Do I need an SSL certificate?

Yes, we recommend using a secure SSL connection, especially if you use the shop on your website and do the registration of your clients. If you use Hetzner hosting recommended by us, they provide a simple SSL certificate for free with hosting, which is very convenient.

Do you recommend a WordPress website?

Yes, 34% of the web uses WordPress, from hobby blogs to the biggest news sites online.

Can I check orders through my mobile device?

Yes, the store provides a special application for mobile devices. You will be able to manage your orders via mobile phone.

Do you provide protection for the site?

Yes, we install our customers with special strong protection for the site. As part of the monthly service, we monitor the security update.

Site protection includes:

Website backups, Website Firewall, and Antivirus, Monitor your website’s downtime, Prevent and block malicious login attempts, Security monitoring and configuring, Activity Report.

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